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Tech Support

If you are having trouble getting the most out of our site, try the following tips. If you are still having problems, please contact our technical support team at [email protected].

Netscape 6.0

CarsDirect.com is currently not compatible with the Netscape browser, version 6.0.

Microsoft Windows 95/98/ME/NT/2000/XP

Screen Resolution

This site is optimized for screen resolutions of 800x600 or higher. You can change your current resolution by following these procedures.

1. With all windows closed or minimized, right click on the desktop and select 'Properties'.
2. Click 'Settings' and increase the desktop area slider from 800x600 or greater.
3. Press 'OK' to complete the changes.

Interactivity

Our site is best viewed with Netscape 4 or above or Internet Explorer 4 or above. The latest versions of these browers can be downloaded at Netscape download and Internet Explorer download respectively. Users with AOL 4 browsers may have difficulties with this site. If so, simply upgrade to the AOL version 5 browser which can be downloaded at AOL download.

We've designed our site to allow you to see and do things to make the car buying process fun and easy. Although you'll still be able to access many of the features on our site, to take full advantage of our interactivity you will need to:

1. Enable Java Script

Netscape:

1. On the menu bar, click 'Edit' and select 'Preferences'.
2. In the categories column on the left side click 'Advanced.'
3. In the upper right side check 'Enable JavaScript.'
4. Click 'OK' to complete the changes.

Internet Explorer:

1.On the menu bar, click 'Tools' and select 'Internet Options.
2. Click the 'Security' tab.
3. Click 'Internet' then click 'Custom Level.'
4. Scroll down to 'Scripting.' Under 'Active Scripting' select 'Enable.'
5. Click 'OK' to complete the changes.

2. Download the Macromedia Shockwave/Flash Plugin. You can download the Plugin at Macromedia download.

3. Download the IPIX Plugin at www.ipix.com.

4. Download Quicktime to view movies.

All personal information is transmitted through a secure server to protect your privacy. For more complete information on our privacy and security policies, please click here.

Apple Macintosh/PowerPC

Screen Resolution

This site is optimized for screen resolutions of 800x600 or higher. You can change your current resolution by following these procedures.

Method 1:  

1. Click the apple icon and select 'Control Panels.' Then select 'Monitors & Sound.'
2. Click a resolution setting that is greater than or equal to 800x600.

Method 2:

1. Click the control strip and select the monitor icon.
2. Click a resolution setting that is greater than or equal to 800x600.

Interactivity

Our site is best viewed with Netscape 4 or above or Internet Explorer 4 or above. The latest versions of these browers can be downloaded at Netscape download and Internet Explorer download respectively. Users with AOL 4 browsers may have difficulties with this site. If so, simply upgrade to the AOL version 5 browser which can be downloaded at AOL.

We've designed our site to allow you to see and do things to make the car buying process fun and easy. Although you'll still be able to access many of the features on our site, to take full advantage of our interactivity you will need to:

1. Enable Java Script

Netscape:

1. On the menu bar, click 'Edit' and select 'Preferences.'
2. In the categories column on the left side click 'Advanced.'
3. In the upper right side check 'Enable JavaScript.'
4. Click 'OK' to complete the changes.

Internet Explorer:

1. On the menu bar, click 'Edit' and select 'Preferences.'
2. Expand the Web Browser list by clicking the arrow.
3. Click 'Web Content.'
4. On the right side under 'Active Content,' check the 'Enable Scripting' box.
5. Click 'OK' to complete the changes.

2. Download the Macromedia Shockwave/Flash Plugin. You can download the Plugin at Macromedia download.

3. Download the IPIX Plugin at www.ipix.com.

4. Download Quicktime to view movies.

All personal information is transmitted through a secure server to protect your privacy. For more complete information on our privacy and security policies, please click here.


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