• What does the Alamo Rental Car Guarantee Cover

    For more than 35 years, Alamo rental car has sought to provide business and leisure travelers with an affordable car rental option. The company that is also known as Alamo Rent A Car is a privately owned business headquartered in St. Louis, Missouri. Alamo is generally regarded for providing low-cost service, but it has also emerged as a leader in car rental convenience. In 2005, Alamo became the first company in the rental car industry to offer customers check-in services at full-service electronic kiosks. The company extends its services to North and Latin America, the Caribbean, Asia and the Pacific Rim region. For travelers considering Alamo, here is a summary of its common rental policies and customer guarantees.

    Vehicle AvailabilityAlamo provides online customers with a detailed list of the vehicles that are typically available for rent at many of its locations. These cars are designated by category and not by make or model. Since the availability of certain cars may vary by Alamo pick-up location, the company website makes the disclaimer that customers may receive the make or model pictured or a similar vehicle. Examples of some the most common vehicle categories that Alamo.com users may select from includes:

    • Economy (Chevrolet Aveo)
    • Compact (Nissan Versa)
    • Midsize (Pontiac G5)
    • Standard (Chevrolet Malibu)
    • Standard Hybrid (Toyota Prius)
    • Luxury (Cadillac DTS)
    • Convertible (Chrysler Sebring)
    • 7-Passenger Minivan (Dodge Grand Caravan).

    Alamo provides photo examples of vehicles from its different car categories. The company also lists some of the general features of each rental category, like: transmission, passenger and luggage capacity, air conditioning and type of stereo. Since the company does not guarantee that the posted features will match those of a specific rented car, it asks customers to view these lists as guidelines only.

    Rates and ReservationsAlamo’s “Best Rate Guarantee” promises that customers who make their reservations online at least 48 hours prior to vehicle pick-up, will receive the best rental rate possible. The guarantee also states that if a customer finds a lower rate within 24 hours of securing a reservation through Alamo.com, the company will match the price of the cheaper rental. In addition, customers will receive an additional 10% off their Alamo rental fee. In order for renters to receive the Best Rate Guarantee, Alamo provides an online claim form that requests information on the amount of the lower rate and where and how it was obtained. Guests completing the form will receive an emailed confirmation of their new reservation rate within 24 hours.

    Alamo also offers guaranteed rates for qualifying customers who register for its corporate, government, business, military, association and convention programs. In addition to confirmed low rental rates, these programs also feature additional driver and under age driver fee waivers, frequent traveler benefits and full collision damage waivers. In the competitive car rental industry, Alamo works to set itself apart by offering convenient service for budget-minded travelers. Whether you’re looking to rent a car for a vacation or a business meeting, Alamo provides you with the option of online booking reservations and check-ins, as well as counterless pick up through its electronic kiosks. Alamo’s Best Rate Guarantee may also help take some of the guesswork out of searching for the most affordable car rental rate.