After reading several reviews and looking through independent ranking lists, the answer to the question: “What is the best insurance company?” is Erie Insurance. This decision is based on the fact that this company has a lot of loyal customers, who renew insurance with them year after year. They have been rewarded five star ratings by several review websites for great customer service, making them one of the big players in the American market for car insurance. Erie Insurance’s customer service can be contacted via phone, email and post, whichever is more convenient for you personally. The phone lines are open 15 hours a day during the week, and 8.5 hours on a Saturday.